{"id":2149,"date":"2025-02-16T14:06:09","date_gmt":"2025-02-16T14:06:09","guid":{"rendered":"https:\/\/dwammedical.com\/?page_id=2149"},"modified":"2025-02-19T08:17:41","modified_gmt":"2025-02-19T08:17:41","slug":"%d8%a2%d9%84%d9%8a%d8%a9-%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%8a-%d9%88-%d8%a7%d9%84%d9%85%d9%82%d8%aa%d8%b1%d8%ad%d8%a7%d8%aa","status":"publish","type":"page","link":"https:\/\/dwammedical.com\/en\/\u0622\u0644\u064a\u0629-\u0627\u0644\u0634\u0643\u0627\u0648\u064a-\u0648-\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a\/","title":{"rendered":"Complaints and Suggestions Mechanism"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Dwam Training Center's Complaints and Suggestions Handling Policy<\/strong><\/p>

Based on the values of the\u00a0are committed to<\/strong> In order to provide distinguished services to beneficiaries, and to ensure quality, transparency and effective response to their requirements, the Complaints and Suggestions Department was opened to enable beneficiaries to communicate their feedback and utilize it to improve the quality of the services provided.<\/p>

Complaints Handling Mechanism<\/strong><\/h3>
  1. Making a complaint<\/strong> Through the available channels with the required data and contact information.<\/li>
  2. Complaint Registration and Referral<\/strong> to the appropriate department for follow-up.<\/li>
  3. Examination of the complaint<\/strong> by a specialized team, while communicating with the complainant to get the necessary details.<\/li>
  4. Take action<\/strong> Address the complaint if it is found to be valid, and inform the complainant of the solution taken.<\/li>
  5. Communicating with the complainant<\/strong> to keep him or her updated on the progress of the treatment.<\/li>
  6. Analyze and periodically review complaints<\/strong> To identify opportunities for improvement and development and follow up with the relevant departments.<\/li><\/ol>

    \ud83d\udcde To contact our technical support team:<\/strong>
    \ud83d\udcf1 mobile: 920013708 || 966-555980901
    <\/strong><\/p>

    \u23f0 Official business hours:<\/strong> Sunday to Thursday - 9:00 am to 6:00 pm<\/p>

    If the complaint is not responded to within 15 days of submission or the ticket is closed without a response, the complainant has the right to escalate the issue to the National Center for eLearning.<\/strong><\/p>

    Proposal Handling Mechanism<\/strong><\/h3>
    1. Submission of the proposal<\/strong> Through the available channels with the required data and contact information.<\/li>
    2. Registering and submitting a proposal<\/strong> to the relevant department for consideration.<\/li>
    3. Communicating with the proposer<\/strong> in case additional details are needed.<\/li>
    4. Study the feasibility of the proposal<\/strong> By the competent department, taking a decision on its implementation if it is appropriate and achieves the center's objectives.<\/li>
    5. Informing the proposer<\/strong> by thanking him for his valuable contribution.<\/li><\/ol>

      Ensures that Dwam Training Center<\/strong> To promote an interactive environment that allows beneficiaries to actively participate in developing services and improving their quality in line with their aspirations.<\/p>

      \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n Contact Duam<\/legend>