{"id":1714,"date":"2025-02-03T19:44:39","date_gmt":"2025-02-03T19:44:39","guid":{"rendered":"https:\/\/v2.dwammedical.com\/?page_id=1714"},"modified":"2025-02-23T19:56:33","modified_gmt":"2025-02-23T19:56:33","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/dwammedical.com\/en\/privacy-policy-2\/","title":{"rendered":"Refund, Cancellation and Postponement Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1714\" class=\"elementor elementor-1714\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c5fbd9c e-flex e-con-boxed e-con e-parent\" data-id=\"7c5fbd9c\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26420dad elementor-widget elementor-widget-text-editor\" data-id=\"26420dad\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dwam Training Center, in cooperation with its certified partners, provides a flexible refund, cancellation and postponement policy for those enrolled in training programs, whether virtual or in-person, to ensure that your needs are met with ease and clarity.<\/p><p><strong>Program Cancellation and Training<\/strong><strong>:<\/strong><\/p><p>By completing your course registration and making a full payment or installment payment, you agree to the following terms and conditions:<\/p><ul><li>Trainees have the right to cancel their participation in the course by submitting a cancellation request before\u00a0<strong>7<\/strong> <strong>Working days<\/strong>\u00a0from the start date of the course.<\/li><li>The start dates of the training courses will be published on the official website of the Dwam Training Center and will be available to all trainees.<\/li><li>Dwam Training Center reserves the right to reschedule the course, and this will be communicated prior to\u00a0<strong>Two days<\/strong>\u00a0from its start date.<\/li><li>If you cancel your enrollment after the course has started.\u00a0<strong>No refunds will be issued<\/strong>The trainee will have to complete the course they started.<\/li><\/ul><p><strong>Change Course<\/strong><strong>:<\/strong><\/p><ul><li>Trainees are not allowed to change the course after it has started unless approval is obtained after providing a documented excuse from the concerned authority.<\/li><li>The administrative fee for the course change is <strong>15% of the course value<\/strong>This fee is applied after the start of the course.<\/li><li>A trainee can request a course change before\u00a0<strong>7<\/strong> <strong>days<\/strong>\u00a0from its start date.<\/li><li>Course change approval is only granted before\u00a0<strong>One day<\/strong>\u00a0from the very beginning.<\/li><li>Course and trainee information should be sent to <strong>info@dwammedical.com<\/strong><\/li><\/ul><p><strong>Refund Procedure<\/strong><strong>:<\/strong><\/p><ul><li>Trainees must send a refund request via email, stating the reasons.<\/li><li>After submitting the application, the trainee will receive an email with the refund form, which must be filled out with the required information.<\/li><li>Refund requests are only accepted if the request is submitted\u00a0<strong>7 days ago<\/strong>\u00a0from the start date of the course.<\/li><li>Refunds due to cancellation take from 10 <strong>up to 15 working days<\/strong>.<\/li><li>The refund process due to incorrect or overpayment takes time\u00a0<strong>5<\/strong> <strong>Working days<\/strong>.<\/li><li>will be deducted <strong>15% <\/strong><strong>\u00a0<\/strong><strong>As an administrative fee <\/strong>of the course value in exchange for a refund.<\/li><li>The trainee is not entitled to a refund if the book code for the course is sent and the trainee does not attend the course.<\/li><li>Trainees' payment information should be sent to <strong>info@dwammedical.com<\/strong><\/li><\/ul><p><strong>Postponement of the training program<\/strong><strong>:<\/strong><\/p><ul><li>You have the right to request a course change within 7 days prior to the course start date via email <a href=\"mailto:info@dwammedical.com\"><strong>info@dwammedical.com<\/strong><\/a><\/li><li>A trainee who is unable to attend the course on the scheduled date for any reason can postpone the date of attending the course to a later date within three months of registering for the course.<\/li><li>A trainee is not allowed to change the course they started in or before the start of the course by <strong>48 hours<\/strong> Unless he has a documented excuse from the relevant authority.<\/li><li>When a trainee is granted approval to change the course, the trainee must pay the following administrative fees to change the course <strong>15% <\/strong><strong>\u00a0<\/strong>of the course value.<\/li><\/ul><p><strong>Contact us<\/strong><strong>:<\/strong><\/p><p>If you have any questions or concerns about our Refund, Cancellation and Postponement Policy, please feel free to contact us at<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-42c0bc7 e-flex e-con-boxed e-con e-parent\" data-id=\"42c0bc7\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6b31d elementor-widget elementor-widget-shortcode\" data-id=\"6c6b31d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" 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