Dwam Training Center, in cooperation with its certified partners, provides a flexible refund, cancellation and postponement policy for those enrolled in training programs, whether virtual or in-person, to ensure that your needs are met with ease and clarity.

Program Cancellation and Training:

By completing your course registration and making a full payment or installment payment, you agree to the following terms and conditions:

• Trainees have the right to cancel their participation in the course by submitting a cancellation request before 7 Working days from the start date of the course.
• The start dates of the training courses will be published on the official website of the Dwam Training Center and will be available to all trainees.
• Dwam Training Center reserves the right to reschedule the course, and this will be communicated prior to Two days from its start date.
• If you cancel your enrollment after the course has started. No refunds will be issuedThe trainee will have to complete the course they started.

Change Course:

• Trainees are not allowed to change the course after it has started unless approval is obtained after providing a documented excuse from the concerned authority.
• The administrative fee for the course change is 15% of the course valueThis fee is applied after the start of the course.
• A trainee can request a course change before 7 days from its start date.
• Course change approval is only granted before One day from the very beginning.
• Course and trainee information should be sent to info@dwammedical.com

Refund Procedure:

• Trainees must send a refund request via email, stating the reasons.
• After submitting the application, the trainee will receive an email with the refund form, which must be filled out with the required information.
• Refund requests are only accepted if the request is submitted 7 days ago from the start date of the course.
• Refunds due to cancellation take from 10 up to 15 working days.
• The refund process due to incorrect or overpayment takes time 5 Working days.
• will be deducted 15%  As an administrative fee of the course value in exchange for a refund.
• The trainee is not entitled to a refund if the book code for the course is sent and the trainee does not attend the course.
• Trainees' payment information should be sent to info@dwammedical.com

Postponement of the training program:

• You have the right to request a course change within 7 days prior to the course start date via email info@dwammedical.com
• A trainee who is unable to attend the course on the scheduled date for any reason can postpone the date of attending the course to a later date within three months of registering for the course.
• A trainee is not allowed to change the course they started in or before the start of the course by 48 hours Unless he has a documented excuse from the relevant authority.
• When a trainee is granted approval to change the course, the trainee must pay the following administrative fees to change the course 15%  of the course value.

Contact us:

If you have any questions or concerns about our Refund, Cancellation and Postponement Policy, please feel free to contact us at